Refunds will be provided in accordance with the following guidelines:
- Cancellations made 24 hours or more prior to the scheduled kayak rental time will receive a full refund or credit. 48 hours for boat tours.
- No refunds will be provided for cancellations made less than 24 hours before the scheduled rental time or for no-shows. 48 hours for boat tours.
- Refunds will be issued back to the original method of payment.
- In case of inclement weather or unsafe conditions, Wolastoq Adventures reserves the right to cancel or reschedule rentals. In such cases, a full refund will be provided or an alternative date/time will be offered.
- Wolastoq Adventures has the right to cancel public boat tours if we do not meet the minimum requirement of participants.
- Refunds for equipment issues or malfunctions during the rental period will be evaluated on a case-by-case basis, and a partial or full refund may be provided at the discretion of Wolastoq Adventures.
- To request a refund, customers must contact Wolastoq Adventures directly with their booking details.
- Processing time for refunds may vary and is subject to the policies of the payment provider.
Please note that this refund policy is subject to change.