Refunds will be provided in accordance with the following guidelines:
- Cancellations made 24 hours or more prior to the scheduled rental time will receive a full refund or credit.
- No refunds will be provided for cancellations made less than 24 hours before the scheduled rental time or for no-shows.
- Refunds will be issued back to the original method of payment.
- In case of inclement weather or unsafe conditions, Wolastoq Adventures reserves the right to cancel or reschedule rentals. In such cases, a full refund will be provided or an alternative date/time will be offered.
- Refunds for equipment issues or malfunctions during the rental period will be evaluated on a case-by-case basis, and a partial or full refund may be provided at the discretion of Wolastoq Adventures.
- To request a refund, customers must contact Wolastoq Adventures directly with their booking details.
- Processing time for refunds may vary and is subject to the policies of the payment provider.
Please note that this refund policy is subject to change and customers are advised to review the most up-to-date version on the Wolastoq Adventures website or contact customer support for any clarification.